FAQ — Storage at Lake Wales

Question 1

What size storage unit do I need?

Accepted Answer

It depends on what you are storing. A 5×5 or 5×10 unit works well for boxes and small furniture. A 10×10 handles a one-bedroom apartment. Larger units like a 10×20 or 10×30 are great for full households or commercial use. Visit our What Fits page for a detailed guide, or call us and we will help you choose.

Question 2

Do you require a long-term lease?

Accepted Answer

No. All of our storage units are rented on a month-to-month basis. There is no long-term commitment required, so you can rent for as long or as short as you need.

Question 3

What are your access hours?

Accepted Answer

Our access hours are Monday through Sunday, 6:00 AM to 9:00 PM. You can access your unit any day of the week during those hours.

Question 4

What are your office hours?

Accepted Answer

Our office is open Monday through Friday 8:30 AM to 4:30 PM and Saturday 8:30 AM to 4:30 PM. We are closed on Sundays. You can also reach us by phone at (863) 676-1992 or by email at info@storageatlakewales.com.

Question 5

How do I make a payment?

Accepted Answer

You can make a payment online through our secure payment portal — just click the Make a Payment button on our website. You can also pay in person at our office during office hours or by calling us.

Question 6

Do you offer a Price Match Guarantee?

Accepted Answer

Yes! If you find a lower price at a nearby storage facility, we will match it. Just contact us with the details and we will take care of it.

Question 7

Is my stored property insured?

Accepted Answer

We recommend that tenants obtain insurance for their stored belongings. Your homeowner's or renter's insurance policy may already cover items in storage — check with your insurance provider. We can also point you toward storage insurance options.

Question 8

What items are not allowed in storage?

Accepted Answer

Hazardous materials, flammable liquids, explosives, perishable food, live animals, and illegal items are not permitted. If you are unsure whether something can be stored, please call us before bringing it in.

Question 9

How do I get started?

Accepted Answer

Simply call us at (863) 676-1992 or stop by our office at 3249 State Road 60 East, Lake Wales, FL 33898. We will help you select the right unit and get you set up quickly.

Frequently Asked Questions